2017 - Data Analytics Project Specialist

Location: Washington, DC, District Of Columbia
Date Posted: 06-13-2017

Partner Organization: Goodwill Industries International, Inc.

Fellowship Role: Data Analytics Project Specialist

Organization Overview:
Goodwill Industries International, Inc. (GII) is North America’s leading nonprofit provider of education, training, and career services for people with disadvantages, such as employment challenges, homelessness, and lack of education or work experience, as well as those with physical, mental and emotional disabilities.

ProInspire Fellow Role Overview:
The Data Analytics Project Specialist will support the Senior Director of Donated Goods Retail (DGR) in the oversight and completion of special projects in areas of: donation acquisition strategies, thrift retail, aftermarket, new goods and e-commerce to support the growth vision of GII. This role will also be tasked with convening, coordinating and communicating business intelligence and analytics within and outside the Goodwill movement to advance Goodwill’s business interests and in direct support of donated goods retail.
Key Roles and Responsibilities:
  1. Support and project manage development and implementation of Donated Goods Retail initiatives, including but not limited to donation acquisition, system growth, transportation, processing, sales and marketing, merchandising, site selection, e-commerce, aftermarket, salvage, new goods, recycling, business analytics and related subject areas.
  2. Support DGR team and task forces to continuously analyze, assess, improve and communicate means of optimizing donated goods retail operations.
  3. Consult directly with Goodwill members to support their DGR related initiatives.
  4. Collaborate with MSC staff, members and parties external to Goodwill to develop and deploy donated goods retail best practices, knowledge tools, operating procedures, benchmarks and resources to be shared with members via MyGoodwill, Learning Events, association training and other modalities.
  5. Lead, design, and develop reports in business intelligence tools.
  6. Identify, track and communicate perspectives and trends regarding the future of donated goods retail, thrift retail and the competitive landscape.
  7. Attend regional meetings and conferences to consult with and support DGR leaders and stay abreast of Goodwill member agency DGR strategies, headwinds and initiatives.  Support members through information sharing, GII tools, resources and partnerships. 
  8. Maintain membership at key industry associations; attend conferences, training events and trade meetings to stay abreast of industry trends; share impactful and actionable items with Goodwill member agencies.
  9. Analyze individual agency needs using research and analytics, contrasting against enterprise and industry trends and benchmarks.  Make recommendations to sustain or improve donated goods retail market penetration and other key performance indicators.
  10. Provide market research, business feasibility and industry analysis to support innovative enterprise-wide DGR initiatives reflective of the current market conditions, member needs and headwinds. 
  11. Perform other duties as assigned or deemed appropriate.
  • Internal: Daily contact with Donated Goods Retail Senior Director, DGR staff and MSC staff for information exchange and collaboration.
  • Goodwill Members:  Regular contact with members including DGR leaders, operations staff, executive staff and CEOs for information exchange and collaboration.
  • Outside:  Regular contact with vendors and partners, relevant membership organizations, research associations, trade associations, public agencies and consultants.
  • Excellent leadership and project management skills and the ability to work with a various levels of staff and departments within as well as outside of the organization.
  • Ability to work independently, excellent time management skills, ability to meet multiple deadlines and prioritize workload.
  • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
  • Ability to write reports, business correspondence and procedure manuals.
  • Ability to effectively present information and respond to questions from Goodwill executives and leadership teams, clients, customers and the general public.
  • Ability to communicate effectively, negotiate and influence without direct supervision, and at all levels of leadership within an organization, including CEO.
  • Familiar with visualizing, designing and developing reports in business intelligence tools including but not limited to: Excel and Tableau
  • Knowledge of manipulating and analyzing business, financial and industry datasets.
  • Excellent written and oral communication skills including ability to communicate effectively on the telephone, in webinars, and via e-mail.
EDUCATION: Bachelor’s degree in business or related field, or combination of experience and education.
Experience applying research and analytics to provide business insights and recommendations. Experience with project management principles to advance DGR related initiatives, studies, member working groups and cross-functional efforts.
Understanding of Goodwill’s donated goods retail business strategies, related business is desirable
DECISION MAKING: Exercise discretion and judgment in performance of duties, setting priorities, formatting/designing and organizing tasks.
SUPERVISION: General - Latitude is given to determine approaches, procedures and methodologies for accomplishing the work.  Work is reviewed to assure that it is conceptually sound and meets assignment objectives.
PHYSICAL EFFORT: Office:  Sedentary, lifting 10 lbs. maximum and occasionally lifting and/or carrying such articles as files, ledgers and dockets.  
Requires limited travel (estimate 4 over-night trips per year).
EMOTIONAL EFFORT: Moderate, occasional short deadlines.  Work environment sometimes hectic with occasional periods of high stress.
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